Service, MAINTENANCE & training
Operational safety always in focus
Just like buses, trucks and other heavy vehicles, washing systems also need ongoing service and maintenance to function optimally.
Together with our customers, we build sustainable partnerships where we constantly strive to maximise operational reliability. A very important part of this is our experienced and competent service organization.
Contact us by email service@westmatic.com.au
or by phone 1300-624-222
Our technical support is available via
e-mail and telephone every weekday during office hours 8am-5pm
Service, maintenance
and support
Over our years in the business, we have established that between 80%-90% of issues with equipment is solvable through our remote technical support (Via Phone Link) and our clients wash bay manager. The wash bay manager is guided by our team to make relevant changes to the equipment as guided by our trained technicians. This eliminates the amount of call outs by our technicians saving you a great deal of maintenance costs.
Downtime is always prioritized. Your washer means a great deal to your operation, and we know this. Remote technical support is the first step to resolving an issue and Westmatic washers include free lifetime technical support as long as the washer is in service. Question? Concerns? Need help with complex diagnostics or something as simple as starting the washer?
Call or e-mail and we will be here to help.
Service agreement as needed
PMI (Preventive Maintenance Inspection) service agreements are available for all Westmatic washers and equipment in operation. PMI programs can be customised to align with the wash loads on the equipment and the needs of the facility. PMI program yearly visits can consist of two, three, four, six, or even twelve visits per year. You decide. We customise. Standard PMI and PMI-Plus programs available.
We utilise only Westmatic factory trained techs for PMI services and customers can expect detailed service reports and PMI checklist after every visit. If suggested repairs are found, quotes will always be supplied.
Warranty
Washing systems from Westmatic are delivered as standard with a one-year warranty.
Westmatic service agreement:
- it is ensured that service is carried out with trained personnel and according to schedule
A sustainable concept for long life!
An important prerequisite for the washing systems to function optimally is that the operating personnel have the required knowledge.
Training for operational safety
An important prerequisite for the washing systems to function optimally is that the operating personnel have the required knowledge.
In addition, as always with large moving machinery, safety is of prime importance.
We offer a number of different training courses for both the training of new personal and contractors as well as further training of experienced personal
Some examples of training packages:
- The washing facility - How the equipment works
- Washing training - How vehicles are washed efficiently and economically
- Detergent (chemicals) – Use, dosage and cost-effectiveness
- Tank systems – Water flows, oil separators, filters, pH and water recovery
- Wash – Wash administration, operation, control, and follow-up .
Clean & Green
Westmatic wash systems are developed and engineered to exceed some of the world's most stringent regulations for the use of water and power resources. Made in Sweden for markets with extreme climates - from hot to cold. Westmatic's system uses less water, chemicals and electricity compared to competing systems. Our nozzles are configured to use up to 50% less water while our highly efficient motors require less electricity.
